Now Accepting Early Access Requests

Yes. In most cases, your existing business phone numbers can be transferred (ported) to Cloud Voice Manager, allowing you to keep the numbers your customers already know while upgrading your communications platform. 

Most businesses already have everything they need:

• A reliable high-speed Internet connection 
• Your existing business phone number 
• Compatible IP desk phones (optional) 
• Windows or Mac computers (optional) 
• Smartphones for mobile users (optional) 

We'll review your current environment and recommend the best deployment for your business.

Not necessarily. Many businesses continue using compatible IP phones. Employees can also answer business calls using desktop softphones or mobile apps. 

Most installations can be completed quickly. The timeline depends on your current phone system, the number of users, and whether your existing phone numbers need to be transferred. 

Yes. Cloud Voice Manager works over your existing broadband or fiber Internet connection. We'll review your network during onboarding to ensure optimal voice quality. 

AI Voice Agents answer calls instantly, greet callers professionally, understand their needs, answer common questions, qualify leads, collect customer information, schedule appointments, and transfer calls when necessary—all while documenting the conversation automatically. 

Absolutely. AI Voice Agents answer calls 24 hours a day, 7 days a week, including evenings, weekends, and holidays. 

Yes. When a caller needs a live person, AI transfers the call along with a complete summary of the conversation, so your employee already knows who's calling and why. 

Yes. Voice Manager can schedule appointments, update calendars, collect customer information, and send confirmation messages automatically. 

Yes. AI Voice Agents use your business knowledge base to answer frequently asked questions about your services, hours, pricing, locations, and policies. 

Yes. Customer information, call summaries, notes, and activity are automatically synchronized with SALT CRM, eliminating duplicate data entry.

Yes. Business SMS is built into the platform, allowing employees to communicate with customers from one centralized system.

Yes. Call recording, AI-generated summaries, and conversation history help improve customer service, employee training, and quality assurance. 

Yes. Voice Manager supports businesses with one location or many. Each location can have its own phone numbers, routing rules, and users while being managed from one platform. 

 Yes. Employees can answer business calls from the office, home, or while traveling using mobile devices, desktop applications, or compatible IP phones. 

Yes. Voice Manager is designed to integrate seamlessly with the HMS Cloud ecosystem, including SALT CRM and other supported HMS business management applications. 

No. Cloud Voice Manager can be deployed independently. Businesses that also use HMS Merchant Services and other HMS Cloud applications gain additional integration benefits that are not available to non-HMS Merchant Services users. 

Yes. PDQuick Solutions & your HMS deployment specialist provides onboarding assistance, implementation guidance, and training to help your team get the most from the Cloud Voice Manager System. 

You'll have access to implementation assistance, ongoing technical support, and the PDQuick Solutions Center for documentation, tutorials, and support requests. 

Yes. Voice Manager is built using modern cloud technologies designed to help protect your communications and customer information while giving your business greater control over its communications environment. 

Because we do much more than provide software.

We help you:

• Plan your deployment with your HMS deployment specialist
• Assist with sysyem configu
• Integrate your communications 
• Train your employees 
• Support your business after implementation 

Our goal is to help your organization maximize the value of the entire HMS Cloud ecosystem—not simply install another phone system.