PDQuick Foodservice Order Application-(SaaS)

1.  Control. You're not bunched in with hundreds of other restaurants competing for clients like other 3rd party providers. 
2. Customer Data. Full access to your customer and order data. This provides you the information you need to effectively market to your customers and analyze the results.
3. Cost.  We're proud to offer a low-cost, feature-filled platform that makes it easy for restaurants to offer mobile and online ordering to their customers. Other national 3rd party providers charge anywhere from 20 to 35% or even more!
4. Cashflow. No waiting for that check in the mail. Your customers pay you directly, not us.

 Not a problem, you can do it online through your account dashboard with a few clicks. When you cancel, you'll be billed for any orders placed during the billing cycle but no more than that.  

 No, not with our base tier. You’re not required to use us for credit card processing or any specific provider. Some businesses choose to collect payment at pickup or use their processor.

Base Tier Pricing:
Our standard rate is 5.9% of the total transaction.

• If you process credit cards online using your provider, they’ll charge their fees separately. 
• If you don’t process online, you simply collect payment upon pickup or delivery.

*Save a Few Bucks* E-Commerce Credit Card Processing through Us:
If you choose our e-commerce credit card processing, you'll receive:

• The lowest possible processing rates (billed separately)
• A reduced tier charge to 4.9% for online ordering
  That’s a 1% savings compared to our standard base rate.
   

*Save Even More Bucks* Merchant Services through Us:
If you choose us as your full-service Merchant Services provider, you’ll benefit from:

• Industry-low processing rates for all transactions (billed separately)
• A further reduced tier charge to 3.9% for online orders
  That’s a 2% savings off the base tier rate.

 For our base tier, we charge 5.9% per order. As an example, let's say you had $1,000 in online orders in a month. We would charge your credit card on file $59 at the end of the month. That's a lot less than many of our competitors charge, but you probably already know that. You can even choose to add a convenience fee for your customers to cover this cost. 

 Not from us, but there are a few optional 3rd party fees if you choose to use their services. POS integration, Shipday or Zapier integrations, credit card processing, and Apple/Google developer programs to publish your apps (if desired) are the most common.  

 Usually between 4-7 business days, depending on how complex your menu and processing options are, and how quickly you answer any questions we have during the setup process.  

  Not from us. We don't charge any fees to build your online ordering apps for Apple or Google. We use a responsive design that doesn't require the use of Apple or Google apps. If you decide you want to have an iOS or Android app, please be aware that Apple and Google require that you have your developer accounts. (which currently costs $99/year and $2,5 respectively) So if you want an iPhone or Android app (it's optional), you will need to sign up and pay for developer accounts separately. Then you add us to the account to submit your app for you.  

  No problem -- we have tools for multiple locations that make it easy to setup and manage all of your stores. Ask us and we'll be glad to assist.  

 Yes. You can create pretty much any type of discount, special or coupon you want -- $ off, % off, free items, etc. Plus, you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them.  

 The foodservice app was designed to be a standalone operation and not require a POS system to operate.  That being said, currently, we integrate directly with Square POS and for delivery management, Shipday. We also work with over 1000 services through Zapier*.   (*additional fees may apply from the service provider through them) 

What do we do if we need help?

Our support department is available from 8 am to 10 pm Mountain time, seven days a week, or use our 24-hour PDQuick Support Center. If you need additional support, you can submit a ticket for assistance that will be routed to the first available or after-hours team member.

Use the PDQuick Support Center for general help, "how-to" questions, or to submit a ticket for assistance:

Visit the support center at: PDQuick Support Center 

Email us: support@pdquick.net 

Optionally, you can text us for assistance.

• To receive SMS updates, text us at 480-525-1010 or 1-855-737-8425.
• By texting us, you consent to receive SMS messages as described below.
• For technical assistance, text us: 480-525-1010 (our system will automatically notify a team member)
• For inquiries about an order, project, billing issue, or other administrative issue, please text us at: 1-855-737-8425 during normal business hours.

Important notification: By texting us for assistance or making an inquiry, you are voluntarily opting in to receive SMS communications from us.  Message and data rates may apply depending on your mobile plan. PDQuick is not responsible for any charges imposed by your mobile carrier. 

Message Content and Frequency: You will only receive SMS messages related to:

• Order confirmations and updates 
• Pickup or delivery notifications 
• Temporary verification codes 
• Service and support messages 

Message frequency will vary based on your activity. You may receive messages automatically or be initiated by our team. You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us. You may also contact us directly at: 📧 support@pdquick.net   📞 1-855-PDQUICK (737-8425) or 1-480-525-1010 

For help, reply HELP to any message.

To learn more about our SMS text privacy policy and terms of service, go to https://pdquick.net/privacy-policy 

Technical support: (to report a system issue or bug)

• Visit us at: PDQuick Support Center. From here, you can browse "how-to" articles, start a new ticket for assistance, or check the status of an existing ticket.
• Email us: support@pdquick.net
• Please, help us, help you. Always do your best to describe the issue you encountered in as much detail as possible: Helpful information to include is what page you were on; what you were doing when the problem occurred, the computer/mobile device, operating system, and web browser you are using.
• Severity: Trivial/ Minor/ Moderate/ Severe/ Urgent/ Feature suggestion 
• Reproducibility: Always happens/ Usually/ Intermittent/ Rarely shows