Here's some stuff we're asked about a lot.

1. Control. You're not bunched in with hundreds of other restaurants competing for clients like other 3rd party providers. You own your customer data not them. This provides you the information you need to effectively market to your customers and analyze the results.
2. Cost.  We're proud to offer a low-cost, feature-filled platform that makes it easy for restaurants to offer mobile and online ordering to their customers. Other national 3rd party providers charge anywhere from 20 to 35% or even more!
3. Cashflow. No waiting for that check in the mail. Your customers pay you directly, not us.

We charge 5.9% per order. As an example, let's say you had a $1,000 in online orders in a month. We would charge your credit card on file $59 at the end of the month. That's a lot less than many of our competitors charge, but you probably already knew that. You can an even choose to add a convenience fee for your customers to cover this cost.

Not a problem, you can do it online through your account dashboard with a couple of clicks. When you cancel, you'll be billed for any orders placed during the billing cycle but no more than that. 

Usually between 2-5 business days depending on how complex your menu is and how quickly you answer any questions we have during the setup process. 

 No. We don't require that you use a credit card payment processor, and each provider has their own set fees. So, if you decide to process credit cards online then they would charge you whatever their fees are. If not, then you'll just handle payments at the time of pick-up or delivery.  We integrate with over 65 payment providers so chances are that we can set you up with your existing provider.

Not from us. But there are a few optional 3rd party fees if you choose to use their services. POS integration, online credit card processing and Apple/Google developer programs to publish your apps are the most common. For more information, read further down the FAQ page.

We don't charge any fees to build your online ordering apps for Apple or Google. We use a responsive design that doesn't require the use of Apple or Google apps. If you decide you want to have an iOS or Android app, please be aware Apple and Google require that you have your own developer accounts. (which cost you $99/year and $25 respectively) So if you want an iPhone or Android app (it's optional), you will need to sign up and pay for developer accounts separately. Then you add us to the account to submit your app for you. 

No problem -- we have tools for multiple locations that make it easy to setup and manage all of your stores. Ask us and we'll be glad to assist. 

Yes. You can create pretty much any type of discount, special or coupon you want -- $ off, % off, free items, etc. Plus, you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them. 

At this time, we integrate directly with Square POS and for delivery management, Shipday. We also work with over 1000 services through Zapier*.  Additional POS system integrations with over 35 point of sale systems our available through our integration partner*. (*additional fees may apply by them)

Our support department is available from 8am to 10pm Mountain time seven days a week or use our 24-hour PDQuick Support Center. If you need additional support, you can submit a ticket for assistance that will be routed to the first available team member.

Use the PDQuick Support Center for general help, "how to" questions or to submit a ticket for assistance:

• Visit the support center at: PDQuick Support Center 
• Email us at support@pdquick.net 
• Coming Soon! Use the AI chat applet on our website
• Text us at 480-525-1010 (our system will automatically notify a team member)

Technical support: (to report a system issue or bug)

• Visit us at: PDQuick Support Center. From here you can browse "how to" articles, start a new ticket for assistance or check the status of an existing ticket.
• Email us at support@pdquick.net
• Text us at 480-525-1010 (our system will automatically notify a team member)

• Please, help us, help you. Always do your best to describe the issue you encountered in as much detail as possible: Helpful information to include is what page you were on; what you were doing when the problem occurred; the computer/mobile device, operating system and web browser you are using.
• Severity: Trivial/ Minor/ Moderate/ Severe/ Urgent/ Feature suggestion 
• Reproducibility: Always happens/ Usually/ Intermittent/ Rarely shows